通话记录回调
回调body参数
| 参数 |
类型 |
是否可空 |
描述 |
| callId |
String |
false |
通话标识 |
| workflow |
int |
false |
电话类型(1呼入2外呼直拨3双向回拨4自动外呼) |
| fromNumber |
String |
false |
主叫号码 |
| toNumber |
String |
false |
被叫号码 |
| relayNumber |
String |
false |
中继号码 |
| callStartTime |
date |
false |
通话开始时间(例yyyy-MM-dd HH:mm:ss) |
| callEndTime |
date |
false |
通话结束时间(例yyyy-MM-dd HH:mm:ss) |
| callDuration |
int |
false |
通话总时长(秒) |
| callRecordUrl |
String |
true |
通话录音地址 |
| customerProvince |
String |
true |
归属地-省 |
| customerCity |
String |
true |
归属地-市 |
| routerId |
int |
true |
路由id |
| routerName |
String |
true |
路由名称 |
| transferAgentFlag |
int |
true |
是否转人工坐席(0否1是) |
| agentId |
String |
true |
坐席ID |
| agentName |
String |
true |
坐席名称 |
| queueId |
String |
true |
队列ID |
| queueName |
String |
true |
队列名称 |
| robotNames |
Array |
true |
话术名称数组(["话术1","话术2"]) |
| labelInfos |
Array |
true |
普通标签数组(["水果","重"]) |
| instances |
Array |
true |
对话记录 |
| instances[].callId |
String |
true |
通话标识 |
| instances[].instanceId |
int |
true |
话术用例标识 |
| instances[].robotId |
int |
true |
机器人标识 |
| instances[].robotDefId |
int |
true |
机器人def标识 |
| instances[].robotName |
String |
true |
话术名称 |
| instances[].dialogueStartTime |
date |
true |
对话开始时间 |
| instances[].dialogueEndTime |
date |
true |
对话结束时间 |
| instances[].dialogueDuration |
int |
true |
对话总时长(秒) |
| instances[].dialogueRecordUrl |
String |
true |
对话录音地址 |
| instances[].dialogueRound |
int |
true |
对话轮次 |
| instances[].intentionLabelKey |
String |
true |
意向标签标识 |
| instances[].intentionLabelName |
String |
true |
意向标签名称 |
| instances[].labelInfoList |
Array |
true |
标签信息 |
| instances[].labelInfoList[].name |
String |
true |
标签名称 |
| instances[].dialogueContentList |
Array |
true |
对话内容 |
| instances[].dialogueContentList[].callId |
String |
true |
通话标识 |
| instances[].dialogueContentList[].instanceId |
int |
true |
会话标识 |
| instances[].dialogueContentList[].robotId |
int |
true |
机器人ID |
| instances[].dialogueContentList[].robotDefId |
int |
true |
机器人定义id |
| instances[].dialogueContentList[].dialogueRole |
int |
true |
对话角色(1机器人2用户9系统) |
| instances[].dialogueContentList[].dialogueStartTime |
date |
true |
对话结束时间 |
| instances[].dialogueContentList[].dialogueContent |
String |
true |
对话内容 |
| instances[].dialogueContentList[].dialogueRecordUrl |
String |
true |
对话录音地址 |
| instances[].dialogueContentList[].matchType |
int |
true |
匹配到的类型(1命中问题2命中回答分支3命中节点重复4命中全局配置10未命中) |
| instances[].dialogueContentList[].matchResult |
String |
true |
匹配结果 |
| instances[].dialogueContentList[].matchName |
String |
true |
匹配名称 |
| variables |
Array |
true |
变量 |
| variables[].variableName |
String |
true |
变量名 |
| variables[].variableValue |
String |
true |
变量值 |
| intentionLabelKey |
String |
true |
意向标签标识 |
| intentionLabelName |
String |
true |
意向标签名称 |
| allRecordUrl |
Array |
true |
所有通话记录 |
| allRecordUrl[].recordUrl |
String |
true |
通话记录地址 |
| allRecordUrl[].recordType |
String |
true |
通话记录类型 |
| adTaskId |
int |
true |
外呼任务id |
| adTaskName |
String |
true |
外呼任务名称 |
| contactDetailRel |
Object |
true |
联系人信息 |
| contactDetailRel.name |
String |
true |
名称 |
| contactDetailRel.mobile |
String |
true |
号码 |
| contactDetailRel.companyName |
String |
true |
公司 |
| contactDetailRel.remark |
String |
true |
备注 |
| contactDetailRel.variates |
Object |
true |
联系人变量信息 |
| contactDetailRel.variates.key |
String |
true |
联系人变量key |
| contactDetailRel.variates.type |
String |
true |
联系人变量类型 |
| contactDetailRel.variates.value |
String |
true |
联系人变量值 |
| callResult |
int |
true |
振铃结果 |
| calledResult |
int |
true |
外呼结果 1-未接通 2-已接通 |
| agentCallDuration |
int |
true |
人工通话时长 |
| hangupCause |
String |
true |
外呼失败原因 |
| hangupBy |
int |
true |
通话挂断方 1: 客户 2: 坐席 3：系统 4: IVR 5: 外线 |
| customerNumber |
String |
true |
客户号码 |
| remark |
String |
true |
备注 |
| taskContactBatchName |
String |
true |
联系人名称 |
| userAnsweredFlag |
int |
true |
有效通话(0否1是) |
| userAnsweredCount |
int |
true |
用户交互次数 |
| userAnsweredEffectiveCount |
int |
true |
用户有效交互次数 |
| isFinalCall |
int |
true |
最后一通通话标识 1-最后一次外呼 0-否 |
| gender |
String |
true |
性别，男性:male 女性: female 未知: unknown |
回调示例
HTTP/1.1 200 OK
Content-Type: application/json;charset=UTF-8
Content-Length: 522
{
"callId": "eff790c4-90a5-4453-990c-ff7d4aa30914",
"workflow": 3,
"fromNumber": "18920765651",
"toNumber": "05388593211",
"relayNumber": "05388593191",
"callStartTime": "2021-05-29 10:23:43",
"callEndTime": "2021-05-29 10:23:57",
"callDuration": 14,
"callRecordUrl": "https://tiao.com/7859ff65-0e6a-44e4-4ec2-1052f43f647a/cc_recordings/202105291ff7d4aa30914_eff790c4-90a5-4453-990c-ff7d4aa30914.mp3",
"customerProvince": "天津",
"customerCity": "天津",
"routerId": 185,
"routerName": "210528bbr",
"transferAgentFlag": 0,
"agentId": null,
"agentName": null,
"queueId": null,
"queueName": null,
"robotNames": [
"F测试_英文1"
],
"labelInfos": [
"满意"
],
"variables": [
{
"variableName": "2",
"variableValue": "北京"
}
],
"instances": [
{
"callId": "eff790c4-90a5-4453-990c-ff7d4aa30914",
"instanceId": 1622255025121140,
"robotId": 25233,
"robotDefId": 30724,
"robotName": "F测试_英文1",
"dialogueStartTime": "2021-05-29 10:23:43",
"dialogueEndTime": "2021-05-29 10:23:57",
"dialogueDuration": 13,
"dialogueRecordUrl": null,
"dialogueRound": 1,
"intentionLabelKey": "C",
"intentionLabelName": "C级（明确拒绝）",
"labelInfoList": [
{
"name": "水果"
}
],
"dialogueContentList": [
{
"callId": "eff790c4-90a5-4453-990c-ff7d4aa30914",
"instanceId": 1622255025121140,
"robotId": 25233,
"robotDefId": 30724,
"dialogueRole": 1,
"dialogueStartTime": "2021-05-29 10:23:43",
"dialogueContent": "Many lessons are boring, and he is very tired after doing gym.",
"dialogueRecordUrl": null,
"matchType": null,
"matchResult": "",
"matchName": ""
},
{
"callId": "eff790c4-90a5-4453-990c-ff7d4aa30914",
"instanceId": 1622255025121140,
"robotId": 25233,
"robotDefId": 30724,
"dialogueRole": 2,
"dialogueStartTime": "2021-05-29 10:23:49",
"dialogueContent": "嗯。",
"dialogueRecordUrl": "https://tiao.com/7859ff65-0e6a-44e4-4ec2-1052f43f647a/cc_recordings/202105291ff7d4aa30914_eff790c4-90a5-4453-990c-ff7d4aa30914.mp3",
"matchType": 9,
"matchResult": "忽略",
"matchName": "忽略"
},
{
"callId": "eff790c4-90a5-4453-990c-ff7d4aa30914",
"instanceId": 1622255025121140,
"robotId": 25233,
"robotDefId": 30724,
"dialogueRole": 2,
"dialogueStartTime": "2021-05-29 10:23:56",
"dialogueContent": "是个英语。",
"dialogueRecordUrl": "https://tiao.com/7859ff65-0e6a-44e4-4ec2-1052f43f647a/cc_recordings/202105291ff7d4aa30914_eff790c4-90a5-4453-990c-ff7d4aa30914.mp3",
"matchType": 6,
"matchResult": "匹配到回答分支：【默认】",
"matchName": "默认"
}
]
}
],
"intentionLabelKey":"C",
"intentionLabelName":"C级（明确拒绝）",
"allRecordUrl": [
{
"recordUrl": "https://tiao.com/7859ff65-0e6a-44e4-4ec2-1052f43f647a/cc_recordings/202105291ff7d4aa30914_eff790c4-90a5-4453-990c-ff7d4aa30914.mp3",
"recordType": "ivr"
}
],
"adTaskId": 1762,
"adTaskName": "测试外呼任务",
"contactDetailRel": {
"name": "zmh",
"mobile": "18770915633",
"companyName": "沃丰科技",
"remark": "人美心善",
"variates": [
{
"key": "name",
"type": "text",
"value": "zmh"
},
{
"key": "age",
"type": "number",
"value": "18"
}
]
},
"callResult": 1,
"calledResult": 1,
"agentCallDuration": 23,
"hangupCause": "客户正忙",
"hangupBy": 1,
"customerNumber": 18770915633,
"remark": "",
"taskContactBatchName": "测试联系人",
"userAnsweredFlag": 1,
"userAnsweredCount": 2,
"userAnsweredEffectiveCount": 0,
"isFinalCall": 1,
"gender": "male"
}