行业覆盖
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建筑工程
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石油
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煤炭
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电力
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农业
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化工
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矿冶
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航天军工
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钢铁机械
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汽车
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运输物流
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信息技术
业务挑战
- 系统难支撑业务发展,需改造升级
多数央国企原有系统在拓展性、稳定性及可用性指标亟待提升,需要进行系统架构升级并保持开放性,适应业务持续创新需求
- 内外部服务效率低,服务质量待提升
央国企服务意识和服务效率不高,未建立多渠道的智能服务体系,服务流程数字化程度低,无法有效监控管理服务质量
- 多系统间未打通,数据孤岛
央国企内部存在财务、客户管理、供应链、招采平台等多个系统,大量知识留存各个系统,不能给企业赋能,员工及客户获取知识信息难
解决方案
- AI智能营销服务一体化方案沃丰科技将AI技术应用到企业的营销获客、销售管理、客户服务,及企业内部共享服务等各个场景,为央国企提供定制化行业解决方案
- 智慧化沟通利用ASR、NLP、知识图谱、深度学习等技术,以文本、语音机器人替代人工,提升央国企客户服务的对接效率,并基于AI虚拟顾问方式,构建企业智慧化的沟通模式
- 知识闭环应用对央国企内部知识的创造、沉淀、流动和应用等各环节赋能,形成知识高效流转闭环,同时基于沟通媒介使业务和知识深度融合,赋能员工成长
- 招采电商平台智能客服系统招采平台所有客户咨询渠道统一管理,提炼企业知识库,AI机器人客服应对海量简单重复问题,降低人工客服压力,实现全流程数据汇总分析。
- IT运维管理系统(ITSM)集成智能客服机器人、智能工单等模块,搭建企业常见IT服务知识库,批量回复常见咨询,帮助IT运维降本增效,完成服务流程规范化和标准化。
- 人力共享服务中心(HRSSC)建立AI共享服务中心,机器人应对全员HR有关事务,覆盖简历筛选、招聘、面试、薪酬、劳动合同、培训、员工画像等场景,提高HR人效。
- 财务共享服务中心(财务SSC)通过搭建企业知识库,用AI机器人接待报销、请款、奖金、预算等场景,让员工自助查询,释放财务人员精力,双向提升企业内部效率。
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方案优势
数字化简化央国企流程,提高效率
企业内部业务全场景覆盖,通过智慧化、数字化的功能加持,将业务流程简化,释放人力资源,提高工作效率
拓宽央国企与客户沟通桥梁
全方位建立客户沟通互联渠道,增强营销和服务精确度、提升服务连贯性,从而提升客户服务质量,助力企业业务增长
AI能力为央国企深度赋能
沃丰科技开放AI能力接口,让企业可以快速按需调用各类AI能力应用到各业务场景触点,助力企业智能数字化转型升级
客户成功案例
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标杆客户
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